Real people, ready to help.
When you run your whole business on one system, you want to know there's someone behind it. With Cognit there is — a real New Zealand team, in your timezone, ready to pick up the phone.
Looked after, locally.
Support that's part of Cognit — not an upsell.
Real people, your timezone
When you get in touch you reach a real New Zealand team who understand distribution — not a faceless ticket queue on the other side of the world.
Fast response
We know your business doesn't stop, so we don't keep you waiting. Get a quick, helpful answer when something needs sorting.
Help when you need it
New staff to train? A question about a module? We're here to help you and your team get the most out of Cognit, day to day.
Ongoing improvements
Cognit keeps getting better. We listen to how you use it and keep improving the system, so it grows with your business over time.
Find what you need.
Support questions, answered
How do I get help? ＋
Just get in touch with our team by email at contact@zeabyte.co.nz or by phone on +64 22 169 1376. You'll reach real people in New Zealand who know Cognit and understand distribution.
Is support included? ＋
Yes. Ongoing local support is part of Cognit, with no per-user fees. After go-live our New Zealand team stays with you for questions, day-to-day help and improvements as your business grows.
Can you help train new staff? ＋
Absolutely. As your team changes, we're here to help bring new staff up to speed on the parts of Cognit they use — in plain language, until they're comfortable.
